General Pump 24' Aluminum Telescoping Wand w/Belt (Professional 2500 PSI - 4000 PSI)

Bill Mikenis,
Product Expert
Pressure Washers Direct

Don't be fooled by the claim that this is light weight. Compared to what? My big, strong husband simply found it too heavy to manage, and the belt constantly slipped and made the job harder.

Returning it was not an option... we discovered that, by the time we would pay to ship it back, we would only get about $50 of the amount we had paid. Customer service was polite and helpful, but $50 back on an unsuccessful $200+ purchase is NOT a good deal, in my opinion.

PWD RESPONDS: The aluminum and fiberglass versions of telescoping wands are lighter than previous versions, which were made out of steel.

Please note that the 24 foot wand is clearly labeled as a Professional grade product; it is also the largest (and heaviest) one we carry.

Casual users would be better suited to the fiberglass wands (labeled Prosumer= high end consumer and entry level professional).

We checked our records, and they show that your refund, as we emailed you on 8/12, will be $150, not $50. Our return policy is clearly posted under the Customer Service button; just click on Returns to see the details.

Don't be fooled by the claim that this is light weight. Compared to what? My big, strong husband simply found it too heavy to manage, and the belt constantly slipped and made the job harder.

Returning it was not an option... we discovered that, by the time we would pay to ship it back, we would only get about $50 of the amount we had paid. Customer service was polite and helpful, but $50 back on an unsuccessful $200+ purchase is NOT a good deal, in my opinion.

PWD RESPONDS: The aluminum and fiberglass versions of telescoping wands are lighter than previous v... more