Karcher 1800 PSI (Electric - Cold Water) Pressure Washer

The K368M is a great pressure washer for a homeowner. THE PROBLEM I encountered was the unit started leaking after about 3 months old. Now I have to replace all the O rings.

PWD RESPONDS: We checked our records, and did not see where you purchased the unit from us, so you will need to contact Karcher directly (toll free) at (800) 537-4129.

That unit has a 1 year Factory Warranty as part of Karcher's Rapid Exchange program. They will need a copy of your receipt and the serial number of the unit, so you will want to have that handy when you call.

As long as you are the original owner, you will be able to send in your unit and Karcher will send you a replacement. The details can be found at http://www.pressurewashersdirect.com/manuals/Karcher-Rapid-Exchange-Policy-Explanation-and-Guidelines.pdf

The K368M is a great pressure washer for a homeowner. THE PROBLEM I encountered was the unit started leaking after about 3 months old. Now I have to replace all the O rings.

PWD RESPONDS: We checked our records, and did not see where you purchased the unit from us, so you will need to contact Karcher directly (toll free) at (800) 537-4129.

That unit has a 1 year Factory Warranty as part of Karcher's Rapid Exchange program. They will need a copy of your receipt and the serial number of the unit, so you will want to have that handy when you call.

As l... more