This unit is poorly designed and leaks badly from the quick disconnect coupling which is made of plastic! You cannot use a pipe wrench to tighten or you would damage it. It cost me $45.00 to ship back with the lowest U.S. postal service rate, and I am now fighting to get that reimbursed. Stay away!
Gregory Does Not Recommend This Product
I respectfully contradict some of the information in your review. This unit is covered by a 2 year consumer-use Factory Warranty through Karcher, and is part of their Rapid Exchange Program. It covers defect in materials and workmanship like a leaky connector.
I checked your file, and you apparently didn't want to use Karcher's Warranty; you wanted to send the unit back to us instead. Our Return Policy link is at the bottom of our website, and clearly details the terms of the return. We usually suggest using UPS or FedEX since their rates are lower, and there are multiple locations of each company in your town.
Since you were so upset about the shipping rate, we were able to make a special arrangement that would save you most of the shipping charge and we emailed you about it last week. Your refund will be sent as soon as we receive the sticker we requested.
Thanks for the feedback. Both Power Equipment Direct and we here at Kärcher are committed to supporting our consumers and provide multiple channels of contact for any questions or concerns.
Many products today are built from composites which are lighter and stronger than many metals. If the machine is dropped, the quick connect will also break more easily than a metal one which could instead break the internal connection costing much more to repair than simply replacing the quick connect. We replace such connectors free of charge.
If the quick connect is attached in reverse or without the included O-rings, you could see a water leak at the garden hose connection. A simple fix. The included assembly instructions assist in providing the correct way to attach these.