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Simpson 60736 Gas Pressure Washers Reviews & Ratings

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Simpson ALH3835 Reviews
Overall Rating
Features
4/5
Quality
3/5
Performance
3/5
Value
3/5
Overall
3.2 out of 53.2 out of 53.2 out of 53.2 out of 53.2 out of 5
Pros
High Quality (2)
Quiet (1)
I'd Buy It Again (1)
Features (1)
Honda Motor (1)
Cons
Packaging (1)
None (1)
50% of respondents would recommend this product to a friend
6 Reviews  Sort by 
 
Shawn T.
Dwight, ND
Purchased from Pressure Washers Direct
Purchased 3/16/16
Most Helpful Positive Review
REVIEWED
APR.
02
2016
5 out of 55 out of 55 out of 55 out of 55 out of 5
Top Of The Line!
This thing is the best pressure washer I have ever used!

Put a turbo tip on and it is crazy cool.
Shawn Recommends This Simpson Product
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20
Steve Fitterer
Pataskala, OH
Purchased from Pressure Washers Direct
Purchased 4/2/16
Total Reviews
4 Reviews
Most Helpful Critical Review
REVIEWED
MAY.
18
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
It Is Still In The Shop
Got power washer 3 weeks ago still have not had chance to use. It is in the shop getting fixed still do not know what is wrong with it. Something to do with the pump very low presure.
Steve Does Not Recommend This Product
Brian, the Pressure Washer Expert
Product Expert
Steve,
In response to your earlier review, we enlisted the help of our rep at Simpson. They tried repeatedly to contact you by phone and email, with no response from you. They need to know the name & phone number of the shop you took it to so they can help!

Would you please check your Junk Mail folder to see if the emails are there? I will also send our rep's contact information to you through your account so you can get the help you deserve.
more
Manufacturer Response
Brand Rep
Steve,
Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the Simpson line of gas pressure washers.
First and foremost thank you for your purchase of our Simpson Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Thank you
more
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00
Steve F.
Pataskala, OH
Purchased from Pressure Washers Direct
Purchased 4/2/16
Total Reviews
4 Reviews
REVIEWED
APR.
26
2016
2 out of 52 out of 52 out of 52 out of 52 out of 5
Not Happy
Worst response i have ever had from a company i bought something from. The local repair shops in our area will not even do there warranty work. They say they will not pay them, and it took 3 months to get the parts to do a repair on the last one they had to fix.
Steve Does Not Recommend This Product
Brian, the Pressure Washer Expert
Product Expert
Steve,
I am so sorry you've gotten such a negative response from the repair shop! I reached out to our rep at Simpson, and they are contacting your repair shop to see what they can do to get your unit up and running as quickly as possible.
more
Manufacturer Response
Brand Rep
Steve,
Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the Simpson line of gas pressure washers.
First and foremost thank you for your purchase of our Simpson Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Thank you
more
Was this review helpful?
10
Steve F.
Pataskala, OH
Purchased from Pressure Washers Direct
Purchased 4/2/16
Total Reviews
4 Reviews
REVIEWED
JUN.
21
2016
1 out of 51 out of 51 out of 51 out of 51 out of 5
Worst Power Washer Ever
I still do not have it. It only has 2400 PSI it went to repair shop as soon as i got it. I was told there was no warranty. I complained to Google seeing they are a Google trusted store. Then they jump and called and told me they would get whatever parts were needed to the repair shop. Well another lie it is now on its way to CAT to have the pump looked at because they do not warranty the pump. It is brand new and should not have a problem they said. If the problem was with the motor it would go... more
Steve Does Not Recommend This Product
Brian, the Pressure Washer Expert
Product Expert
Steve,
I am so sorry to hear you are still having problems with your pressure washer. Once again I have asked our Simpson rep to step in and see if he can help- he will contact the folks at CAT Pumps to see if they can expedite diagnosing your unit.

Simpson assures me that if the pump is found to be faulty and your issue isn't the result of misuse you will be reimbursed for shipping and the shop will be paid for for pulling and reinstalling the pump under their warranty's terms.

Please realize you have not been lied to by Simpson or Pressure Washers Direct. We are doing the best we can to help you based on the warranties supplied by the people who make the products you are using. Your pump and engine are covered for 2 years against defects in materials and workmanship, not wear or abuse. I understand that it's frustrating CAT wouldn't let the repair shop make the determination- but it's CAT Pump's warranty and their decision to make.

The folks at Google's Trusted Store division investigated your claim on 4/22. We showed them our many attempts to communicate with you, the warranty terms, Simpson's assistance, our Return Policy posting and terms, and Federal regulations. They determined that you had not been lied to, deceived or defrauded- that's why they denied your claim.

Please contact us directly at 1 (866) 618-9274 or email us at 'service@pressurewashersdirect.com' with any other issues you may have. We understand that you are unhappy and are very willing to provide help and support!
more
Manufacturer Response
Brand Rep
Steve,
Hello my name is Zac and I am the Assistant Service Manager for the FNA Group who manufactures the Simpson line of gas pressure washers.
First and foremost thank you for your purchase of our Simpson Gas Pressure Washer; if you need further assistance please contact me directly at 1-847-621-8954 or via email at zdawson@fna-group.com. I would be more than happy to help resolve any issues or questions you may have.

Thank you
more
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00
Vernon J.
Wichita, KS
REVIEWED
JUN.
10
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Power Washer-well Worth The Money
After a lot of research, I knew I wanted the Honda GX270 motor and the Cat pump. This washer also has the aluminum frame, making it a bit lighter and rust resistant. I placed my order and since this is a direct factory ship item, it took about a week for it to ship. Once it shipped, it arrived 3 days later. I was surprised that it did not ship via LTL truck, but rather it came UPS At 130 lbs, my petite female UPS drive was not too excited to see it, but she knows me pretty well and is... more
Pros: Easy To Use, Price, High Quality, Honda Motor
Cons: None
Vernon Recommends This Simpson Product
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40
Rick H.
Irondale, MO
Purchased from Pressure Washers Direct
Purchased 6/9/15
REVIEWED
JUL.
06
2015
5 out of 55 out of 55 out of 55 out of 55 out of 5
Simpson Alh3835
This is the first pressure washer I have owned, but I did a lot of research before buying. So far, this seems to be a great unit. It starts easily and has plenty of power to clean anything around the house. You absolutely can't beat a Honda engine. I have lots of experience with Honda engines over more than 40 years, and I know they're great.

I don't know anything about pumps, but from what I've read about them, CAT is a high quality pump. The only complaint was the shipping. When I opened... more
Pros: Features, Quiet, High Quality, I'd Buy It Again
Cons: Packaging
Rick Recommends This Simpson Product
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30
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