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Pressure Washers Direct is your online pressure washer superstore!


We offer the leading gas power washers, electric power washers and accessories for sale.

Return Policy

Thank you for shopping at Pressure Washers Direct. We're here to ensure that your experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:

No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Factory Direct Items
These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.

Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.

Technical Support
AaLadin
800-356-3325

Apache Hose
(800) 553-5455

AR
866-235-5112

BE
561-688-9246

Brave Products
(800) 350-8739

BravePro
(800) 350-8739

Briggs & Stratton
(800) 743-4115

Cam Spray
(800) 648-5011

Campbell Hausfeld
877-543-6400

Central Wash
(210) 657-4700

Champion
(877) 338-0999

Classic Accessories
(800) 854-2315

Clean Force
866-902-9690

Coleman Cable
(800) 323-9355

DeWalt
800-433-9258

Dirt Devil
(800) 321-1134

Dirt Killer
(800) 544-1188

Easy-Kleen
800-315-5533

Excell
1-800-628-8815

Ford
1-866-591-8921

Generac
888-436-3722

General Pump
(888) 474-5487

Great Northern Equipment
800-822-0295

Hot2Go
(800) 274-9376

Karcher
(800) 537-4129

Karcher Professional
888-805-9852

Kranzle
(800) 544-1188

Legacy
(800) 645-8258

LRP Industries
866-507-5777

Maxus
(800) 543-6400

Mi-T-M
(800) 553-9053

Mosmatic
800-788-9880

MTM Hydro
866-686-4020

PowerBOSS
(800) 743-4115

Powerplay
1-855-770-7529

Powerwasher
877-362-4271

Pressure-Pro
(772) 461-4486

Pulsar
1-866-591-8921

Raptor Blast
1-800-525-4970

Scepter
(800) 387-6018

Schieffer Co.
563 583-4758

Shark
(800) 771-1881

Simpson
877-362-4271

Slime
(888) 457-5463

Steel Eagle
800-447-3924

Sun Joe
(866) 766-9563

Syntec Pro
800-255-4050

Titan
800-526-5362

TruFuel
(866) 950-3835

Wagner
800-328-8251

Whisper Wash
(800) 898-6146

Yamaha
(800) 962-7926

Yard Force
1-866-902-9690


Scheduling a Return
To return an item, please email us at service@pressurewashersdirect.com or call 1 (866) 618-9274 for the address to our Returns Center, which is different than what's posted on the box.

Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.

Please "Contact Us" if you have additional questions.

Last Modified: September 7, 2016
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