Karcher Universal Rotating Wash Brush Kit For Gas Pressure Washers (4000 PSI)

Stephen,

Thank you for letting us know there were issues with your order. A refund for the items you returned was posted to your account yesterday, although it may take 12-24 hours to show up on your bank statement.

I am so sorry the wrong brushes were sent out to you as a replacement- I understand your disappointment. We will use your comments as a training opportunity to improve our service going forward.

We appreciate your business and apologize for any inconvenience.

David,

I'm sorry you're unhappy with the performance of the wash brush. With respect, I believe there was a misunderstanding, as the wash brush is still online and isn't discontinued.

If the item is just cosmetically damaged but still usable we usually offer a rebate since you deserve a pristine accessory, but returning it isn't necessary. On small items that don't function at all we issue a full credit and ask you to discard the product, since returning it would be an unnecessary expense.

We didn't understand that the brush didn't work at all. We will be happy to issue a full refund to your account today, and we'll email the details to you privately through your account.

We appreciate your business and apologize for the inconvenience.

Normand,

Pressure washer-safe soap is formulated to run through the pump on a pressure washer without damaging the seals and surfaces, so it won't be as caustic as a bug and tar removing product.

Karcher's High Concentrate Vehicle Detergent makes 5 gallons of solution out of the quart-sized bottle. If your unit is dispensing too much soap, you can cut the detergent with more water until you get the results you're looking for.