Received product in a mangled box that was taped shut with scotch tape. First time I used it water poured out of the top of the gun and out of the trigger- thus no water coming out of the wand.
Trying to get a hold of them through e-mail and have not heard back from them. So far not a good experience.
Jeff Does Not Recommend This Product
This spray kit ships direct from the folks at BE. They have assured me they don't sell returned merchandise as new. What may have happened is the box was damaged in shipment and UPS taped it back together as best they could. (They should have reported the damage, but sometimes they don't).
I checked your file, and it shows you contacted us about the wand leaking on 2/22/16, and we processed your no-charge replacement order on 2/22/16. It also shows you emailed us today (2/25/16) about where the replacement was, and we emailed you and BE an hour ago (2/25/16).
As I'm sure our email explained, our website says this item ships directly from the folks at BE, and takes 2-5 business days (Monday thru Friday, excluding holidays) for them to ship it. Your previous order was placed on 2/2/16, shipped on 2/3/16 and was delivered by UPS on 2/5/16.
That means the delivery window for your replacement order would be 2/26/16/ to 3/2/16. As soon as we get the tracking information from BE we will email it to you, along with a link to UPS so you can track your shipment.
We appreciate your business, and once again apologize for any inconvenience!